Everyone has an MSP horror story. Retire yours.
Security monitoring, managed detection and response, and day-to-day IT, run by the team that also does the recovering. Take one service or bundle all three. Clear service levels, measured on every request, reviewed with you every quarter.
Your security tools deployed, tuned to work together, and watched.
A 24/7 SOC that never sleeps. Analysts confirm real threats and contain them before they spread.
A service desk for your people and devices. Password resets, new hires, laptop fixes, and routine patching, each tracked to a response target.
Three services. Take one, or all three.
Each service has its own scope, written into your contract. Start with the one you need most and add the others when you’re ready. Bundled, they hand work to each other with nothing dropped in between.
Managed Security & Monitoring
We deploy the security tools you agree on, make sure they work together, and manage the controls that keep threats out.
- Endpoint protection deployed and configured
- Security tools set up to work as one stack
- Preventive and detective controls managed
- MFA and email security advisement
- Vulnerability scanning through your endpoint protection
- Alert monitoring, with suspicious activity escalated to you
A fit when you have tools, or need them, and nobody whose job it is to run them.
Managed Detection & Response
Our analysts triage and investigate alerts, decide whether a threat is real and what happened, and act on it.
- Analyst triage and investigation of every alert
- A clear call on whether the threat is real, and what happened
- Agreed containment actions, like isolating an affected device
- Security incident response coordination
- Analysts watching around the clock
A fit when an alert at 2 a.m. needs a person who can act on it at 2 a.m.
Managed IT
The day-to-day IT your people depend on, from the service desk to the backups behind it.
- Service desk by phone, email, or portal, business hours
- Password resets, account unlocks, Microsoft 365 and Google Workspace
- New hire and departing employee setup and removal
- Laptop and server OS updates and patching
- Backup monitoring, restore testing, and DR planning
- Vendor coordination with your ISP, printers, and software
A fit when IT is somebody’s second job and it shows.
The Reality
Ask any room of business owners how they feel about their IT provider and count the eye rolls. The ticket sits for three days. The alert sits in a console nobody opens. Somewhere between onboarding and renewal, the service quietly stopped being one.
The stale ticket
Opened Monday. Acknowledged never. By Thursday you’re CCing the owner of the company to get a password reset.
The unread alert
The security tool flagged it on Tuesday. Someone noticed on Friday, when the invoices started going to a new bank account.
The mystery invoice
Line items nobody can map to work performed. The one thing delivered reliably every month is the bill.
Everything on this list. In the contract, word for word.
This table goes into your scope document. If it’s checked for the services you buy, the fee covers it, and nobody re-litigates scope over a password reset.
| Service component | Managed Security & Monitoring | Managed Detection & Response | Managed IT |
|---|---|---|---|
| Managed Security & Monitoring | |||
| Deploy and configure the agreed security tools, such as endpoint protection | |||
| Make sure the security tools work together | |||
| Manage the controls that help prevent and detect threats | |||
| MFA and email security advisement | |||
| Vulnerability scanning through endpoint protection software | |||
| Alert monitoring and escalation of suspicious activity | |||
| Managed Detection & Response | |||
| Analyst triage and investigation of alerts | |||
| Determination of whether a threat is real and what happened | |||
| Agreed containment actions, such as isolating an affected device | |||
| Security incident response coordination | |||
| Managed IT | |||
| Service desk for employees by phone, email or portal (business hours) | |||
| Password management, resets and account unlocks | |||
| Employee computer troubleshooting (remote) | |||
| Printer troubleshooting (drivers and connectivity) | |||
| New hire and departing employee account setup and removal | |||
| Microsoft 365 and Google Workspace management | |||
| Laptop and server OS updates and patching | |||
| Laptop setup and offboarding | |||
| Backup monitoring | |||
| Restore testing and backup configuration audits | |||
| DR planning and failover | |||
| Clean restores after a security incident | |||
| Vendor coordination (ISP, printer, software vendors) | |||
| With every service | |||
| Onboarding, quarterly business reviews and service reporting | |||
✓ included · – not part of that service. Bundle services and you get every check in each column you buy.
One alert, three teams, one owner.
Bundled, the services pass the work along like a relay. You never chase a second vendor, because CyberFortress owns every customer communication from the first alert to the final report.
Security & Monitoring
Endpoint protection flags a sign-in from an unfamiliar location on a finance laptop. The alert is escalated as suspicious activity.
Detection & Response
An analyst investigates, confirms the threat is real, and isolates the device under the containment actions you agreed to up front.
Managed IT
Passwords reset, the account locked down, and affected files brought back with a clean restore from backup. The employee is working again.
On the record
You get the write-up of what happened and what was done, and it’s on the agenda at your next quarterly review.
Clear pricing, per person.
One number per supported user per month for the services you choose, counted the same way every month: a named human being with an active email identity in an environment we administer. Everything else rides free.
Seat count, monthly
Taken on the first business day of each month. Headcount goes down, the bill goes down with it.
Bundles, stacked
Each service is priced on its own. Add a second or third and they stack on the same seat count, on the same invoice.
Projects, quoted
Migrations and projects are scoped in writing before anyone touches anything. Onboarding is a one-time fee.
Not billed
Rides free The seat count only counts people. All of this rides along free.info@ and support@ don’t count as people.
Automation logins ride free.
Conference rooms don’t get invoiced.
A list of people is a list, and lists are free.
One person with a laptop and a phone is one user.
Bring us your seat count. Leave with a number.
A fifteen-minute call gets you the per-person fee for each service, the included list, and a straight answer on the switch.
Your helpdesk should know where the backups are.
Most IT providers stop at the ticket queue. CyberFortress also runs backup, disaster recovery, and incident response, with thousands of live recoveries behind us. These services put that bench behind your everyday requests, and one phone number in front of your worst day.
Backup as a Service
Backup with restores that get tested, on the record.
Explore →Disaster Recovery
A standby environment that stands up in minutes when yours won’t.
Explore →Incident Response
Built for the first hour, the hard weeks, and the roadmap after.
Explore →
Start on a quiet Tuesday, while nothing is on fire.
Switching IT providers feels like moving houses. We bring the boxes: discovery, tenant and credential transfer, agents deployed, documentation written, named contacts introduced.
Bring us your seat count.
Tell us how many people you support. A specialist will give you the per-person fee, the included list, and a straight answer on the switch.