Everyone has an MSP horror story. Retire yours.
Helpdesk, onboarding, licensing, patching, and identity for one flat monthly fee per person. Every request becomes a ticket. Every month ends with a report of exactly what you paid for.
Every request ticketed in Zendesk, with a number and an owner.
Per named human. Devices, mailboxes, and service accounts ride free.
A written record of every ticket, change, and license move.
The Reality
Ask any room of business owners how they feel about their IT provider and count the eye rolls. The ticket sits for three days. The invoice arrives in fifteen minutes. Somewhere between onboarding and renewal, the service quietly stopped being one.
The stale ticket
Opened Monday. Acknowledged never. By Thursday you’re CCing the owner of the company to get a password reset.
The mystery invoice
Line items nobody can map to work performed. The one thing delivered reliably every month is the bill.
The slow exit
Nobody fires their MSP over one disaster. They leave over a hundred small silences.
One fee. Everything on this list.
This table goes in the contract word for word. If it’s on the list, the monthly fee covers it, and nobody re-litigates scope over a password reset.
Helpdesk, 8×5
Email or call. Every request becomes a Zendesk ticket with a number you can quote back to us.
New hires
Account, licenses, device, access. Ready before they walk in on day one.
Departures
Access revoked, data kept, license reclaimed. Same day, on the record.
M365 & Google Workspace
Administration of both estates, by people who run both every day.
License procurement
Purchased, assigned, reclaimed, renewed. Idle licenses get noticed and released.
Remote support & patching
Splashtop remote sessions and endpoint patching, on a schedule you can see.
Endpoint security admin
Security tooling administered and every alert triaged by a person.
MFA & identity hygiene
MFA enforced, stale accounts closed, permissions reviewed before they rot.
Asset & license inventory
A current list of what you own, what it costs, and who holds it.
The monthly report
Every ticket, every change, every license move. In writing, every month.
Services that can be added, for an additional cost +
Clear pricing, per person.
One number per supported user per month, counted the same way every month: a named human being with an active email identity in an environment we administer. Everything else rides free.
Seat count, monthly
Taken on the first business day of each month. Headcount goes down, the bill goes down with it.
Licensing, passed through
Microsoft and Google licenses bought through distribution with a margin you can check against list price. Go ahead, Google it. The service is the business. The licenses are plumbing.
Projects, quoted
Migrations and projects are sold per hour and scoped in writing before anyone touches anything. Onboarding is a one-time fee.
Not billed
Rides free The seat count only counts people. All of this rides along free.info@ and support@ don’t count as people.
Automation logins ride free.
Conference rooms don’t get invoiced.
A list of people is a list, and lists are free.
One person with a laptop and a phone is one user.
Bring us your seat count. Leave with a number.
A fifteen-minute call gets you the per-person fee, the included list, and a straight answer on the switch.
The life of a ticket.
No portals to learn, no chatbot maze. You email or you call, and from that second the request exists somewhere you can point at.
It exists in seconds
Email support@ or pick up the phone. A Zendesk ticket is created with a number and an owner.
A human takes it
Tier one handles the everyday. Escalation goes up our bench, and it stays our problem the whole way.
You confirm the fix
The ticket closes when you say it’s fixed, with the resolution written down for next time.
It goes on the record
Every ticket lands in your monthly report with its response and resolution times attached.
The report is the product.
MSPs get fired for one reason: at renewal time, nobody in the room can say what the fee bought. Our answer arrives every month, in writing.
Renewal should be the easiest meeting of your year. Bring the last twelve reports and the decision makes itself.
Your helpdesk should know where the backups are.
Most IT providers stop at the ticket queue. CyberFortress runs backup, disaster recovery, managed detection and response, and incident response, with thousands of live recoveries behind us. Managed IT puts that bench behind your everyday requests, and one phone number in front of your worst day.
Backup as a Service
Backup with restores that get tested, on the record.
Explore →Disaster Recovery
A standby environment that stands up in minutes when yours won’t.
Explore →MDR
Detection and response from the team that also does the recovering.
Explore →Incident Response
Built for the first hour, the hard weeks, and the roadmap after.
Explore →
Start on a quiet Tuesday, while nothing is on fire.
Switching IT providers feels like moving houses. We bring the boxes: discovery, tenant and credential transfer, agents deployed, documentation written, named contacts introduced.
Bring us your seat count.
Tell us how many people you support. A specialist will give you the per-person fee, the included list, and a straight answer on the switch.