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Legal

Acceptable Use Policy


Customer services may be suspended or terminated for violation of this AUP in accordance with the service agreement between customer and CyberFortress.

“You” refers to the person using CyberFortress’ services and includes CyberFortress customers, their end customers, and all individual users. Other capitalized terms used in this AUP have the meaning given in the CyberFortress Master Services Agreement.

Inquiries regarding this policy should be directed to [email protected].

1Abuse

You may not use CyberFortress’s Services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, either alone or in combination with other services or systems. For example, you may not use the Services as part of any activity that involves:

  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
  • Monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;
  • Interference with service to any user of the CyberFortress or other network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
  • Use of an Internet account or computer without the owner’s authorization;
  • Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting);
  • Collecting or using information without the consent of the owner of the information;
  • Use of any false, misleading, or deceptive TCP-IP packet header information in an email or a newsgroup posting;
  • Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
  • Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems; (such as Microsoft’s “ad/remove” tool); or
  • Any conduct that is likely to result in retaliation against the CyberFortress network or website, or CyberFortress’s employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS) or provoking a termination or threatened termination of CyberFortress’ public cloud services account.
2Excessive Use of System Resources

You may not use your Service in a way that unnecessarily interferes with the normal operation of the CyberFortress services generally.

3Vulnerability Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of a CyberFortress system or network or to breach CyberFortress’s security or authentication measures, whether by passive or intrusive techniques, without CyberFortress’s express written consent.

4Offensive Content

You may not publish, transmit or store on or via CyberFortress’s network and equipment any content or links to any content that CyberFortress reasonably believes:

  • Constitutes, depicts, fosters, promotes or relates in any manner to child pornography, bestiality, or non-consensual sex acts;
  • Is excessively violent, incites violence, threatens violence or contains harassing content or hate speech;
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • Is defamatory or violates a person’s privacy;
  • Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security or interferes with an investigation by law enforcement;
  • Improperly exposes trade secrets or other confidential or proprietary information of another person;
  • Is intended to assist others in defeating technical copyright protections;
  • Infringes on another person’s copyright, trade or service mark, patent or other property right;
  • Promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
  • Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to CyberFortress; or
  • Is otherwise malicious, fraudulent or may result in retaliation against CyberFortress by offended viewers.

Content “published or transmitted” via CyberFortress’s network or equipment includes Web content, email, bulletin board postings, chat and any other type of posting or transmission that relies on the Internet.

5Copyrighted Material

You may not use CyberFortress’s network or Services to download, publish, distribute, or otherwise copy or use in any manner any text, music, software, art, image or other work protected by copyright law unless:

  • You have been expressly authorized by the owner of the copyright for the work to copy the work in that manner; or
  • You are otherwise permitted by established copyright law to copy the work in that manner.

It is CyberFortress’s policy to terminate in appropriate circumstances the services of customers who are repeat infringers.

6Export Restrictions

The Services may be subject to export laws and regulations of the United States and other jurisdictions. Customer may not use or permit users to access or use the Services in violation of a U.S. export law or the applicable export laws of any other jurisdiction. For example, Customer may not use or authorize the use of the Services in a U.S.-embargoed country or by a person who is national of a U.S.-embargoed country, any person who is on the list of Specially Designated Nationals and Blocked Persons issued by the U.S. Treasury Department’s Office of Foreign Asset Control (OFAC). Customer may not use or authorize the use of the Services to process or store any content that is subject to the International Traffic in Arms Regulations maintained by the U.S. Department of State, or permit the use of the services by any person who Customer knows or have reason to know will utilize them in the design, manufacture, production, stockpiling or use of nuclear, chemical or biological weapons, or weapons of mass destruction.

7Quarantine

You agree that we may quarantine or delete any data stored on a shared system if the data is infected with a virus, or is otherwise corrupted, and has the potential to infect or corrupt the system or other customers’ data that is stored on the same system.

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      • Trinity Platform
        • Prevent

          Air-Gapped VaultsDisconnected from your networkControls ScorecardMFA, EDR & backup gaps surfaced earlyBrowser & Network IsolationStop threats at the edge

          Detect

          Real-Time Threat ContainmentContained the moment it appearsAnomaly DetectionAcross your data patternsData ClassificationCrown Jewels vs. ROT

          Recover

          Recovery AssuranceValidated proof of restoreClean Data VerificationScans for dormant ransomwareGlobal Deduplication10:1+ storage efficiency
      • Solutions
        • Data Protection

          Backup as a ServiceAlways-on, managed backupSaaS BackupMicrosoft 365 & cloud appsServer & Cloud BackupPhysical, virtual & cloudEndpoint BackupEvery laptop & desktop coveredDocker Backup and RestoreVolumes, databases & Compose protected

          Threat Defense

          Managed Detection & ResponseThreats caught & containedEndpoint MDRWorks with your existing EDR toolsThreat Monitoring24/7 eyes on your dataSecurity AssessmentsFind gaps before attackers

          Business Resilience

          Backup Recovery as a ServiceManaged backup with full restoreDisaster Recovery as a ServiceFailover in minutesIncident ResponseContain & recover, incl. ransomwareBusiness ContinuityKeep operations running

          Featured

          The Trinity Platform

          One platform for total cyber resilience. Prevention, detection, and recovery in a single command center.

          Explore Trinity →
      • Professional Services
        • AI-Led Services · Automated & Scalable

          Resilience Posture AssessmentScored gap report, prioritized fixesRansomware Readiness AuditCould you recover without paying?Restore Confidence ReportProof your backups actually recoverRTO / RPO Gap AnalysisTargets vs. your actual realityAI-Led Backup Tool MigrationVeeam, Rubrik, Cohesity & CommvaultAI-Generated Recovery PlaybookCustom runbook in a fraction of the time

          Human-Led Services · High-Touch & Strategic

          BaaS & DRaaS DeploymentConsultant-led design & rolloutRansomware NegotiationSpecialists manage threat-actor commsDigital ForensicsRoot cause, timeline & evidenceRecovery Architecture ReviewExpert audit of backup & DR designBCP / DRP DevelopmentContinuity plans built from scratchFacilitated Tabletop ExerciseTest your team before an incident does

          Two Ways to Engage

          Not Sure Where to Start?

          Most engagements begin with a fast, low-cost AI-led assessment. The findings point to the right next step.

          Talk to an Expert →
      • Technologies
        • Platforms We Support

          VeeamEnterprise backup & replicationAsigraSecure, agentless cloud backupAhsayFlexible multi-platform backupWasabiHot cloud storageMicrosoftM365, Windows & Azure workloadsRubrikZero-trust, immutable backup & ransomware recovery

          CyberFortress Technologies

          LiveVaultAgent-based server backup & recoveryElephantDriveCloud backup for every device + your NASJungle DiskEndpoint backup & security

          Technologies

          Don’t See Your Platform?

          Talk to our team. We can power your cyber resilience with the technology that fits your environment.

          Contact Sales →
      • Industries
        • Public & Nonprofit

          City, County & Local GovernmentContinuity for public servicesEducation & Private SchoolsProtect student & staff dataNonprofits & FoundationsEnterprise protection, nonprofit budget

          Professional Services

          Legal & Law FirmsDefensible, compliant retentionHealthcareHIPAA-aligned data protectionFinance & AccountingAudit-ready resilience

          Industrial & Trades

          Manufacturing & IndustrialKeep production runningConstruction & ContractingProtect projects & payroll
      • Resources
        • Resources

          BlogInsights & best practicesSupportHelp & documentationBackup AssessmentFind out where your strategy stands

          Trinity Platform

          See Your Recovery Score Live

          Book a 30-minute Trinity Platform demo.

          Schedule a Demo →
      • Company
        • Company

          About UsMeet our leadership teamCareersJoin the team

          Connect

          PartnersReferral, reseller & MSP tracksContactGet in touch

          Partners

          Become a Partner

          Add enterprise-grade cyber resilience to your portfolio, backed by our 24/7 recovery team.

          Apply Now →
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